Refund and Cancellation Policy
1. Non-Refundable Policy
Booking Fees
All booking fees of AU$5 are non-refundable and are subject to change without prior notice. By booking our services, you agree to this policy.
2. Weather-Related Cancellations
Severe Weather
In case of cancellations due to severe weather or unsafe conditions, Santas Downunder will attempt to accommodate affected bookings but cannot guarantee rebooking or refunds.
3. Booking Modifications
Changes to Bookings
Any changes to your booking must be requested at least 48 hours in advance. We will do our best to accommodate, but changes are not guaranteed and are subject to availability.
4. Policy Updates
Revisions
We reserve the right to update this Refund and Cancellation Policy at any time. We will notify users of any changes by posting the revised policy on the website. Your continued use of the website after the posting of any revised Refund and Cancellation Policy constitutes your acceptance of the changes.
5. Governing Law
Compliance
This Refund and Cancellation Policy is governed by and construed in accordance with the laws of New South Wales, Australia.